Refund Policy

Taking security studies seriously, we are proud to be pioneers in various initiatives. We are the first international company to introduce the Level 2 Professional Physical Security course, for frontline security operatives in airports, businesses, schools, and other critical areas, to enhance overall safety in countries like Nigeria and others facing significant security challenges. Additionally, we have developed the Tier 1 National Vetting and Screening Standard (Tier 1 NVS), the first of its kind, which can be adopted by businesses and government agencies alike to ensure workplace safety and security. We will continue to find ways to introduce ground-breaking measures to improve security as it is known today. we believe that security is not just a service—it’s a partnership. We work closely with each of our clients to understand their needs, assess their risks, and develop customised security solutions that provide the protection they need while allowing them to focus on what matters most. We look forward to the opportunity to serve you.

At SECEX Ltd, we strive to provide high-quality services and customer satisfaction. If you are not completely satisfied with your purchase or encounter any issues, we are here to help.

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1. Eligibility for Refunds

Refunds may be granted under the following conditions:

A technical issue or error occurred on our part, preventing the successful delivery of the service.
You cancelled your order or service subscription within the allowed cancellation period (if applicable).
Vetting Services are non-refundable except for cases of technical glitches from SECEX’ service delivery process

Refund requests outside these criteria will be considered on a case-by-case basis.

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2. Non-refundable Services or Products

The following are not eligible for refunds:

Services that have been fully delivered and accepted.
Subscription-based services after the cooling-off period (if applicable).
Any custom, bespoke, or specially tailored solutions where work has commenced.

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3. Timeframe for Refund Requests

Refund requests must be made within 5 days of the transaction or service delivery date.
Requests submitted after this timeframe may not be considered unless exceptional circumstances apply.

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4. Refund Process

To request a refund, please follow these steps:

1. Email us at info@secexltd.co.uk

2. Include the following details:

· Your name

· Order or invoice number

· Reason for the refund request

· Supporting documentation or evidence (if applicable)

We will review your request within 10 business days and notify you of the outcome.

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5. Refund Method

· Approved refunds will be processed to the original payment method.

· Please allow 5-10 business days for the funds to reflect in your account, depending on your bank or payment provider.

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6. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon updating this page.

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If you have any questions or concerns about this policy, please contact us:

•Email: info@secexltd.co.uk

We appreciate your business and are committed to resolving any issues promptly.